Terms of Service

These terms apply to all engagements with Clarity Analytics. By proceeding with a project after receiving a written proposal, you agree to these terms. We keep them straightforward — if anything is unclear, ask us before work begins.

Each engagement begins with a written proposal that defines the deliverables, timeline, and price. Work outside the agreed scope is not included and will be quoted separately. If your requirements change after a proposal is accepted, we will discuss the impact on timeline and cost before proceeding with the changes.

Standard payment terms are as follows:

• 50% deposit due before work begins on any project over $500
• Remaining balance due upon delivery of the final deliverable
• Smaller projects (under $500) may be invoiced in full upon delivery
• Invoices are due within 14 days of issue

Specific payment terms may be adjusted in the written proposal. Where the proposal differs from these defaults, the proposal takes precedence.

Each proposal includes a defined number of revision rounds. A revision means changes that fall within the original agreed scope. Changes that expand the scope, alter the underlying data structure, or require significant rework are considered new work and will be quoted separately. We will always tell you clearly whether a requested change falls within scope before doing the work.

Upon receipt of full payment, you own all deliverables produced for your engagement — dashboards, reports, templates, code, and documentation. We retain no rights to reproduce or resell your specific deliverables. We do retain the right to reference the type of work performed (e.g., "Power BI dashboard for a healthcare clinic") for portfolio purposes, without identifying you or sharing any of your data.

We treat all client information as confidential. This includes:

• All data, files, and systems you give us access to
• Business operations, financials, and strategic information we encounter during the engagement
• Any information you mark as confidential or that is reasonably understood to be sensitive

We do not share this information with anyone outside our team, and our team members are bound by the same confidentiality obligation. Client data is deleted from our systems upon project completion unless a written retention agreement is in place.

We stand behind our work. If a deliverable fails to function as agreed due to an error in our build within 30 days of delivery, we will fix it at no charge. This warranty does not cover issues caused by changes to your data sources, infrastructure, or third-party systems after delivery. Post-delivery changes to your data structure or reporting environment may require additional engagement.

Our total liability for any claim arising from an engagement is limited to the amount paid for that specific engagement. We are not liable for indirect, consequential, or incidental damages — including lost revenue, decisions made based on reporting outputs, or downstream effects of data issues that pre-existed our engagement.

Either party may terminate an engagement with written notice. If you terminate after work has begun, you owe payment for work completed to that point, proportional to the agreed project price. If we terminate due to circumstances on our end, we will refund any advance payment for work not yet completed.

These terms are governed by the laws of the Province of Alberta, Canada. Any disputes will be resolved under those laws.

If you have questions about these terms before or during an engagement, reach out through the contact form at clarityanalytics.ca. We would rather address concerns upfront than let ambiguity create problems later.